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Terms and conditions

Terms and conditions

  • Ownership of the site and consumer information
  • Acceptance of the general Terms and conditions
  • Offer to the public
  • Prices
  • Acceptance of orders
  • Terms of payment
  • Delivery methods and costs
  • Right of withdrawal
  • Privacy and Security
  • Communications
  • Jurisdiction
  • Ownership of the site and consumer information

Biscotteria Bettina is a registered trademark of PIAVE SRL – Via San Marco, 17 – 31052 Candelù di Maserada sul Piave (TV) , CF and VAT number. 05099520263 , owner of the site .

These general Terms and conditions (“General conditions”) are governed by the Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts (articles 50 – 67) and by the rules on electronic commerce (Legislative Decree no. 70/2003).

  • Acceptance of the general Terms and conditions

By placing an order according to the various methods provided on the Site, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general Terms and conditions and payment transcribed below.

These general Terms and conditions, together with the conditions regarding the methods of delivery and payment of the goods, form an integral part of the sales contract concluded between the Customer and Piave srl, which invites you to carefully read these general conditions of sale, to print them or in any case keep a copy, in compliance with the provisions of articles 50 et seq. Legislative Decree n. 206/2005 on distance selling.

In the event of changes in the General Terms and Conditions, the General Terms and Conditions published on the Site at the time the order is sent by the Customer will apply to the order.

  • Offer to the public

The products and related prices presented on the Site constitute an offer to the public in accordance with the methods specified in the General Terms and conditions and on the Site itself. The conditions of this offer apply exclusively to purchases made on the Site.

The purchase contracts stipulated on the Site are concluded with Piave srl

  • Prices

All prices and delivery costs are inclusive of VAT and highlighted at the time of order completion.

Only the price shown on the Site at the time of the conclusion of the order applies to the products.

  • Acceptance of orders

To place an order, the Customer must be of legal age; moreover, in order to complete the order procedure correctly, the Site must not show any error messages.

The contract is concluded upon receipt of the order by Piave srl. In this case Piave srl will acknowledge receipt of the order by sending an order confirmation email to the email address supplied by the Customer. This confirmation summarizes the selected items, their prices (including transport costs), the delivery address, the “Preorder Number” and the general and particular conditions applicable to the order. If the Customer does not receive the confirmation email, please contact us immediately (see Communications paragraph).

It is possible that occasional unavailability of the products offered may occur, duly reported; in this case the products cannot be ordered. In the event of non-availability occurring after acceptance of the order, Piave srl undertakes to reimburse the relative amount.

Terms of payment

Paypal : with this option the Customer will be redirected to the Paypal site to complete the transaction. At the same time as the communication of the order confirmation, Paypal will authorize the credit for the amount relating to the purchase made (including transport costs). For more information visit the Paypal site.

Delivery methods and costs

Piave srl accepts orders only for delivery in the Italian territory. Delivery to the towns of Livigno, Campione d’Italia, San Marino and Vatican City is excluded.

For each accepted order, Piave srl issues an invoice for the products purchased, sending it by email to the holder of the order. For the issuance of the invoice, the information provided by the Customer prevails. No data changes will be possible after the invoice has been issued.

Delivery costs are charged to the customer and adequately highlighted in the order, to the extent of € 9.90 for Italy.

Delivery, by specialized carriers, will take place within 5 (five) working days following the date of dispatch of the order confirmation.

Unless explicitly indicated in the order confirmation, delivery will take place without an appointment and is intended at street level. Upon delivery of the products, the Customer is required to check that:

  • the external packaging is intact, not damaged, wet or otherwise altered, even in the closing materials;
  • that the number of packages delivered corresponds to what is indicated in the transport document.

Any damage to the packaging and / or products or the mismatch in the number of packages or indications must be immediately contested by the Customer by affixing RESERVE OF CONTROL

WRITTEN on the courier’s proof of delivery. Once the courier’s delivery document has been signed, the Customer will not be able to make any objection about the external characteristics of the products delivered.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be promptly reported to Piave srl within 8 days of delivery to the following email address: . After sending the email and upon explicit communication from the company, photos will be requested that highlight the nature of the damage and / or defect. The photos of the product are essential for the request for replacement or refund of goods to be taken over.

In case of repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be automatically canceled. In this case, Piave srl will refund the amount received as payment, net of all direct costs (shipping and handling of the products).

  • Right of withdrawal

The Customer, as a consumer, has the rights referred to in art. 64 of the Consumer Code within the limits set by this legislation and therefore has the right to withdraw from the purchase contract for any reason, without explanation and without any penalty, in the manner specified below.

The right of withdrawal is exercised within 14 (fourteen) days from the date of receipt of the products, by sending an email to: .

The right of withdrawal is however subject to the following conditions:

  • the law applies to the complete or partial order;
  • the purchased product must be intact and returned in its original packaging, complete in all its parts (including packaging);
  • the shipping costs for returning the product are charged to the customer;
  • the shipment is under the full responsibility of the Customer;
  • the goods must be returned no later than 14 (fourteen) days from the date of sending the withdrawal form.

If the right of withdrawal has been correctly exercised, Piave srl will refund the customer within 14 (days) days from the date of receipt of the goods.

In case of partial withdrawal of the order, the refunded amount will be net of the shipping costs charged.

  • Privacy and Security

Following consultation of this site, data relating to identified or identifiable persons may be processed.

The data controller is PIAVE SRL – Via San Marco, 17 – 31052 Candelù di Maserada sul Piave (TV)

We inform you that the Legislative Decree 196/2003 (Code regarding the protection of personal data) guarantees that the processing of personal data is carried out in compliance with the rights, fundamental freedoms, as well as the dignity of individuals, with particular reference to confidentiality and personal identity. We will treat the data provided with lawfulness and correctness in full protection of the rights of the interested parties and in particular of their confidentiality.

Pursuant to article 13 of the aforementioned Legislative Decree, we inform you that the processing of the data provided (which will take place via computer) has the purpose of proceeding with the execution of the contract. Where necessary for the execution of the contract, we will transmit the data to the shipping company in charge as well as to the other companies that will handle the phases of the product sales and shipping process. The provision of data is mandatory as it is necessary for the purpose of executing the sales contract.

Furthermore, we inform you that, in the event that consent is given in this regard, the data may also be processed for the purpose of providing information on the Piave srl world: initiatives, events, promotional discounts and product launches. Adherence to this processing method is optional.

In any case, the information in our possession will not be used for purposes other than those mentioned above nor will we communicate it to companies outside the Piave srl world.

In relation to the processing of data, it is possible to exercise the rights provided for by art. 7 Legislative Decree 196/2003.

Information pursuant to article 13 of Legislative Decree 196/2003 (Code regarding the protection of personal data)

Legislative Decree n.196 / 2003, Art. 7 – Right of access to personal data and other rights

1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in an intelligible form.

2. The interested party has the right to obtain the indication:

a) the origin of the personal data;

b) the purposes and methods of the processing;

c) of the logic applied in case of treatment carried out with the aid of electronic instruments;

d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2;

e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.

3. The interested party has the right to obtain:

a) updating, rectification or, when interested, integration of data;

b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed;

c) certification that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right .

4. The interested party has the right to object, in whole or in part:

a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection;

b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.

  • Communications

Any communication can be addressed to PIAVE Srl, at the following addresses:

E-commerce office


Via San Marco, 17
31052 Candelù of Maserada sul Piave (TV)
Tel .: +39 0422 1727897
Fax: +39 0422 1727897

  • Jurisdiction The sales contract between the customer and Piave srl is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this remote sales contract, the territorial jurisdiction is exclusively that of the Court of Treviso.


Via San Marco, 17
31052 Maserada sul Piave (TV)
Frazione: Candelù
tel. - fax: 0422 1727897
cel. 347 9009615


Via Terraglio 247/2 31022
Preganziol - Treviso


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